Book Your Hajj and Umrah Packages

1. Types of personal information we collect, why we collect it, and how we protect it

• Personal and contact information: To make and handle travel reservations on your behalf, we need your name, contact information (such as an address, phone number, and email), and passport number (if requested by the airline).
• Payment details: To process payments for your bookings, we need your payment information, including your card number, security code, expiration date, and cardholder name.
• Frequent flyer numbers and preferences: To provide you with a seamless and customized travel experience, we may also gather your frequent flyer numbers and preferences for renting a car and booking hotel rooms, if applicable.
• Health and dietary information: Depending on your trip plans or what the relevant travel service providers demand, we may gather details regarding any health conditions or dietary needs (e.g. accommodation or tour providers).
• Website forms and social media interactions: If you fill out a form on our website or engage with us on social media, we may gather information about your email address, how you found us, and your preferred travel routes. You will receive updates about our newest offers and goods using this information.
• IP addresses and call recordings: We may record calls for staff training and quality assurance. When browsing our website, our servers may also gather information about your computer and network, including your IP address.
• Cookies: Our website uses cookies to improve your browsing experience and personalize content.

Please note that by interacting with the social media features on our website, you will be bound by the privacy policies of the respective social media companies. If you have any questions or concerns about how we handle your personal information, please feel free to reach out to us.

2. How will we collect this information?

During your contact with us, we may gather personal information about you in various ways, such as when you buy or inquire about travel arrangements, sign up to receive marketing materials, contact our customer service department, participate in competitions or register for promotions. We may gather this information through various means, including phone, email, and our website.

In rare circumstances, we may also obtain personal data about you from third parties, such as when someone books a reservation for you. We might use this data to send you specific marketing messages via emails, text messages, or data messages, such as promotions, new items, or competitions.

If you do not wish to receive such information, you can opt-out in writing. Additionally, we may collect and process your data with explicit consent in certain situations, such as when you tick a box to receive email newsletters.

3. What do we use your personal data for, and what is the lawful basis for doing so?

We use your personal information to fulfil our travel agency obligations. This includes using your name, address, and phone number to finalize trip bookings, payment information to complete transactions, passport number, birthday, frequent flyer number, and dietary restrictions to finalize travel plans and arrangements.

Contractual justification serves as the legal foundation for utilizing this data because failure to provide it would prevent us from completing your booking.

To provide you with relevant products and services, we may also use your information for direct marketing communications and related profiling. This is motivated by our sincere desire to give you the greatest travel experience possible.

Your information may also be used to manage your booking, contact you for customer support, provide travel confirmation and updates on your itinerary, and other purposes.

When we transmit your personal data worldwide, we ensure that the transfer is either required by your local data protection legislation or is subject to adequate or suitable safeguards for fulfilling a contract between you and the overseas receiver.

4. With whom do we share your personal data?

To fulfil your travel reservation and give you the best service possible, Ziyaratislam may share your personal information with various organizations.

• Airlines, hotels, tour operators, transport companies, cruise lines, car rental agencies, and activity providers are the main vendors who will fulfil your vacation reservation.
• A person booking a third-party reservation on your behalf.
• Unbiased third parties that do our tasks on our behalf, like processing payment cards, conducting business analytics, and preventing fraud.
• By what the law entails or permits and to uphold our commitments to the law.

Please be aware that Ziyaratislam operates on a global scale, which means that we may need to share your personal information with one of our affiliated companies abroad to finalize your travel arrangements and/or to enable the provision of administrative, advisory, and technical services, including the storage and processing of such information.

Additionally, we might get travel reservations made on other people's behalf (e.g. a family or group booking or a travel booking made for you by your employer). In these situations, we shall depend on the power of the person making the travel arrangements to make decisions on behalf of any other travellers on the reservation.

5. For how long do we keep your personal data on file?

Personal information is retained for the duration required to fulfil the purpose for which it was initially collected. To safeguard against potential legal disputes, this data is typically retained for 6 years. Retention of records is done in compliance with all relevant laws and regulations.

6. Your rights

You have the following rights regarding your personal data:

• The right to confirm if we are processing your data.
• The right to request access to the personal data we have on file for you.
• The right to request the correction of any inaccurate or incomplete data we have on file for you.
• The right to request the deletion of your personal data if there is no valid reason for us to continue processing it.
• The right to withdraw your consent for us to process your personal data.

7. IP addresses

Our servers may gather data about your device and the network you are using when you access our website, mobile apps, or communications. This data may include your IP address. The location of users and customers ++to our website, their device and browser information, and other non-personal information are tracked and aggregated using this data.

8. Tracking Technologies / Cookies

Additionally, our website makes use of cookies, which are small text files that are saved on the browser of your computer. These cookies assist us in giving our website users a more user-friendly experience. We might also use anonymous third-party web analytics services on our website and mobile apps like Google Analytics.

9. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy in the future. If we make any material changes, we will notify you via email or by posting a notice on our website.